Customer Service Representative

- University Degree (Bachelor) or equivalent experience.
- Previous experience in customer service, supply chain, or logistics departments within an international company.
- Analytical capacity for incident resolution (credit, quality, inventory).
- Strong communication skills and a clear customer-oriented mindset.

- Participation in a high-impact project with an estimated duration of 3 to 6 months.
- Integration into a dynamic, multinational environment working with top-tier tools.

Looking for a new challenge in Customer Service and Supply Chain? Join a key SAP S4 Hana integration project (estimated duration of 3 to 6 months) within a leading multinational company. We are looking for a proactive professional to act as the main liaison between international customers, distributors, and various internal company departments.

- Act as the primary point of contact for key external customers, distributors, and internal departments.
- Monitor the business integration into SAP S4 Hana until complete stabilization.
- Actively monitor open orders and delivery timeframes to ensure timely supplies, proactively communicating any potential delays or incidents.
- Develop a deep understanding of assigned customers' business models and decision-makers, sharing relevant market information via Salesforce CRM.
- Manage the end-to-end order and inquiry process: quotes, pricing calculation, returns, and complex cross-region/plant orders.
- Perform standard customer master data and pricing maintenance following SAP and Salesforce CRM guidelines.
- Manage the collection and credit management process (e.g., credit holds, billing adjustments, charges, and credits) as well as rebate and commission systems.
- Manage inventory modalities: call-off orders, consignment stocks, inventory replenishment, billing, and reconciliations.
- Handle customer service and product complaints, performing quality checks and corrective actions in compliance with SOX and ISO regulations.
- Drive customer adoption of digital tools like the Webshop, providing support and reporting incidents.
- Support the sales team with detailed volume reports and follow up on sales against forecasts.
- Provide backup coverage to Junior or Senior CSRs for standard transactions.

- University Degree (Bachelor) or equivalent experience.
- Previous experience in customer service, supply chain, or logistics departments within an international company.
- Analytical capacity for incident resolution (credit, quality, inventory).
- Strong communication skills and a clear customer-oriented mindset.

- Participation in a high-impact project with an estimated duration of 3 to 6 months.
- Integration into a dynamic, multinational environment working with top-tier tools.