Business Compliance Manager (Customer Support)

Remote: Lithuania · Poland · Portugal · Romania · Spain

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Compliance team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to manage conduct risk.

We're looking for a Business Compliance Manager to support our Customer Support team. You'll sit within the first line of defence, working closely with Support teams to operationalise EU regulation in a way that drives good customer outcomes, beyond just technical compliance.

In this hands-on role, you'll translate regulatory requirements into practical, end-to-end support processes, acting as a connector between Support, Compliance, Legal, and Risk teams.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Operationalising EU banking and consumer regulations across customer support and complaints handling
• Translating regulatory requirements (e.g., PSD2, EBA Guidelines, complaints regulation) into practical support workflows
• Partnering with Support, Legal, Compliance, and Risk to implement regulatory changes
• Reviewing and improving support processes to ensure fair customer outcomes
• Identifying and managing regulatory and conduct risk within support operations
• Acting as an enabler to find, implement, and optimise compliant solutions that allow teams to move forward

What you'll need

• Experience in first-line compliance within banking, payments, or regulated financial services
• Expertise in applying EU regulations to customer support or complaints processes
• Previous examples of end-to-end implementation, not just regulatory interpretation
• A solid focus on the customer journey and outcomes
• The ability to work cross-functionally and challenge constructively

Compensation range

• Poland: PLN16,200 - PLN19,100 gross monthly*
• Lithuania: €3,600 - €4,500 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice