Fraud Prevention Data Analyst Madrid y Lisboa - SDSCountry: Spain

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.

This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

THE DIFFERENCE YOU MAKE

Santander Digital Services is looking for a Fraud Prevention Data Analyst based out of Spain or Portugal.

The mission of the Santander Group's Technology and Operations Division is to contribute to the Group's strategy by making possible the operations of Santander's different businesses, by contributing to optimization, growth, and value creation; in addition to reducing risk and improving efficiency. Therefore, we help Santander to become the best open platform for financial services.

As part of this Division, Cybersecurity and Fraud Prevention are part of the Santander Group's main priorities and a crucial element to make Santander a cyber resilient organization that can withstand, detect and rapidly react to cyberattacks, while constantly evolving and improving our defences. The protection of systems, information and customers is a priority for the Group and a crucial component of Santander's purpose of "helping people and companies to prosper" and our goal of "offering excellent digital services for our customers".

If you share our passion for technology and are up for the challenge, come join us!

As a Fraud Prevention Data Analyst, you will be responsible for detecting and analysing fraud patterns, strengthening monitoring capabilities, and supporting the development of effective prevention strategies across the organisation.

We need someone like you to help us in different fronts:

• Design, develop, and maintain dashboards, reports, metrics, and KPIs to monitor fraud performance and trends.

• Support fraud investigations by providing deep analytical insights and data-driven evidence,

• Collaborate as key partner of several teams of Fraud and other relevant stakeholders (e.g. risk, audit), to translate data and analysis.

• Identify emerging fraud trends and risks through data insights and proactively advise on countermeasures.

• Manage data governance, quality, and integrity across all fraud datasets, raising and leading on data quality and efficiency changes or enhancements.

WHAT YOU'LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We're enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Minimum 2 years of experience in data, analytics, or fraud-related roles, with focus in Fraud. (Required)

• Proven experience in data or analytics roles within financial services, fintech, payments, or similar environments. (Required)

Education

• University degree in Computer Engineering, Information Systems, Business, Data Science, Mathematics, Statistics or related field or relevant experience. (Required)

• Certifications in fraud prevention skills or tools. (Preferred)

• Certifications in data analytics. (Preferred)

• Certifications in cybersecurity . (Preferred)
  

Languages

• English (Required)

• Spanish (Required)
  

Hard Skills

• Data analysis skills, using tools such as Power BI, Excel, Python, SQL, and big data platforms (e.g., cloud-based platforms). (Required)

• Knowledge of fraud analytics and detection methodologies, including real-time decisioning. (Required)

• Statistics knowledge (trends, deviations, correlations). (Required)

• Knowledge of banking products and processes, such as cards, loans, payments, digital onboarding and banking apps. (Preferred)

• Familiarity with topics related to fraud or financial crime, such as first-party fraud, authorized/non-authorized fraud, money mules, etc.. (Preferred)

• Knowledge in Cyberfraud TTPs and trends per taxonomy (ex: scams, cards fraud, identity fraud, online/mobile fraud, etc...), per products (ex: payments, debit cards, digital wallets, dealer fraud, mobile, web, etc...) and type of attack (ex: phishing, deepfakes, money mules, social engineering, account takeover, vishing, impersonation, etc...). (Required)

• Regulatory knowledge applicable to fraud. (Preferred)

• Understanding of machine learning models and algorithms (optional but valuable). (Preferred)
  

Soft Skills

• Problem solving skills and an innovative mind-set to ensure a clear focus on the strategic agenda.

• High level of accuracy, attention to detail, and a focus on data-driven decision-making

• Ability to work and reach satisfactory agreements and find practical solutions for Fraud with all its stakeholders in different geographies and roles

• Excellent and clear communication skills in both online in written interactions, and face-to-face customer service interactions.

• Business relationship management at high pressure situations.

• Ability to work effectively across cultures and geographies.

WE VALUE YOUR IMPACT

Your contribution matters, and it's recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.

• We're enable our teams to go beyond through global opportunities and broad career paths.

• Flexibility that works. Enjoy a hybrid working models-some days remote, some days onsite with your team-along with flexible hours.

• Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy (www.santanderopenacademy.com)

• Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us.

• Financial advantages. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more.

• Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing.

• We know family is everything. That's why we offer childcare support and family-friendly programmes tailored to each life stage.

• Always by your side. Get access to Santander Contigo, our program for employees and their families offering legal, emotional, and administrative advisory services.

• Extra benefits. Gym/WellHub membership, medical centers in some of our facilities, meal subsidy, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees. And that's only the beginning-we'll tell you more when you join!

We're here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.

LOCAL COMPLIANCE

Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?