Head of Global Tech Hub Delivery in the US

Santander

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Santander

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Head of Global Tech Hub Delivery in the US

Santander

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Head of Global Tech Hub Delivery in the USCountry: Spain

Hello! Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world!

This job offer is an opportunity not only to join a great company but also to collaborate in projects that have a real impact on society.

We are looking for a HEAD OF GLOBAL TECH HUB DELIVERY IN THE US based in Quincy- Boston (US) office.

Let's get to know each other!

Santander Digital Services (SDS) is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world.

One of our guiding principles is continuous innovation, working with Agile and DevSecOps methodologies and adopting all the leading market technology to work with the best tech stack.

We recently received Top Employer certification in Spain, Europe and globally for the sixth consecutive year and we are one of the World's 25 Best Workplaces. We are very proud to be an equal opportunities organisation, and we are building a dynamic and proactive team. All we ask from you is that you bring a positive attitude and share our values and a commitment to development of cutting-edge technology, no matter where you come from or where you end up.

Your role

We are looking for a HEAD OF GLOBAL TECH HUB DELIVERY IN THE US for our Global Domain Global de Cloud Infrastructure & Common IT Run, a key team in our technology ecosystem.

In this role, you will report to Head of Global Tech Platform, and will be responsible for leading and optimizing the delivery of IT services and projects across the organization, ensuring alignment with financial goals and objectives. You will ensure that all deliverables align with Business objectives while meeting quality and customer satisfaction standards. The Head of Global Tech Hub Delivery in the US will ensure the onboarding of the Entity into the Global Tech Hub structure. This area will act as a Single Point of Contact for the Global Tech Hub in the Entity and will be accountable for demand management end to end. You will be considered an escalation point and accountable for the service delivery for the Entity or Global Business.

In this role your main responsibilities will be;

End-to-end accountability over the relationship with Entity.
Ensure the convergence to the Global Tech Platform model.
Ensure the onboarding of the entity's resources into the Global Tech Hub.
From a Technical Architecture standpoint, ensure the integration between the functional architecture and the infrastructure architecture of all Tech Platforms.

Program & Project Management:

Ensure that IT for Business Programs/Projects where several Tech Platforms are involved (e.g. Network, Private Cloud and Public Cloud) are managed efficiently from initiation to completion. This involves overseeing project managers and teams, monitoring project timelines, and ensuring that deliverables meet quality standards and collaborating closely with stakeholders and subject matter experts.
Coordinate migration plans to converge into the Global Tech Platform (e.g. migrations from local on-prem solutions to OHE or Public Cloud).
Participate in Portfolio Strategy Formulation, QBR, Portfolio Syncs whenever there is critical activity related to the Project/Epic; Coordinate and synchronize epic-related activities with business units.
Performance Monitoring and Reporting: Implementing performance metrics and key performance indicators (KPIs) is essential for tracking project progress. The Head of Tech Hub Delivery oversees the creation and analysis of reports that provide insights into project performance, enabling data-driven decision-making.
Risk Management: Identifying and mitigating risks is inherent to project management. The Head of Tech Hub Delivery must have a keen eye for potential risks that could impact deliveries. Implementing risk management strategies and contingency plans is essential to navigate uncertainties effectively.

Service Management:

Client Communication and Relationship Management: Building and maintaining strong client relationships is a key aspect of the role. The Head of Global Tech Hub Delivery often serves as a liaison between the client and the Global Tech Hub team, ensuring that client expectations are met and addressing any concerns or issues that may arise.
Quality Assurance: Maintaining a high standard of quality of service is critical. The Head of Global Tech Hub Delivery is responsible for implementing and monitoring quality assurance processes to ensure that all work meets or exceeds client expectations.
Process Improvement: Continuously improving delivery processes is vital for staying competitive and meeting evolving client needs. The Head of Global Tech Hub Delivery identifies areas for process optimization and works collaboratively with Transformation team to implement improvements that enhance efficiency and effectiveness.

Financial Management:

Manage delivery budgets, ensuring projects and services are delivered within agreed financial constraints.
Identify opportunities for cost savings and efficiency improvements across the delivery landscape.

What you'll bring

You're sure to fit in if you like technology and are constantly learning about new developments, as well as having an interest in better understanding the risks faced by the Bank. In addition to developing your technical skills, you should also be interested in improving your soft skills

If you think you've got what it takes, these are the key skills we'll be looking for in your CV: