Key Accounts Director - Openbank Pay

Openbank Pay is the new checkout lending platform of the Santander Group. Openbank Pay makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe.

This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants.

Openbank Pay leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans. Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app.

Mission and responsibilities:

Openbank Pay is seeking a senior and commercially driven Key Accounts Director to lead and scale partnerships.

This role owns the full P&L of accounts and is accountable for commercial performance, growth strategy, new business lines, and executive relationship management. The Director will act as the single commercial owner of the partnership, coordinating Product, Risk, Operations, Finance, Legal and Data to ensure flawless execution and sustainable profitability.

The main tasks of this role will be the following:

Strategy account Ownership

• Own the end-to-end commercial relationship with Key Accounts across all markets and product lines (BNPL, Installments, Cards, Lending).
• Define and execute the multi-year growth strategy for the account, aligned with Openbank Pay's roadmap.
• Identify and develop new revenue streams, use cases and product extensions within the partnership.

P&L & Performance Management

• Full accountability for the account P&L, including volumes, margin, cost of risk and operational cost drivers.
• Define commercial targets and ensure delivery of growth, profitability and efficiency objectives.
• Monitor KPIs including approval rates, conversion, portfolio quality, churn and customer value.

Executive relationships & Negociation

• Act as senior point of contact for Key Account's executive stakeholders.
• Represent Openbank Pay in strategic steering committees and governance forums.

Cross-functional Coordination

• Ensure seamless coordination with Product, Risk, Compliance, Finance, Operations and Data.
• Drive resolution of blockers and ensure execution discipline across markets.
• Aligning internal teams around clear priorities, timelines and performance expectations.

Market Expansion & Innovation

• Lead Key Accounts-related international rollouts and product launches.
• Identify innovation opportunities (e.g., agentic commerce, wallet integrations, cross-selling models).
• Ensure regulatory and operational readiness for each new initiative.

To be successful in the role you must have:

• +10 years of experience in strategic partnerships, commercial leadership or account management in fintech, payments, ecommerce or consumer finance.
• Proven experience owning P&L in a regulated, multi-country environment.
• Strong negotiation and executive stakeholder management capabilities.
• Deep understanding of embedded finance, BNPL, credit cards and digital checkout ecosystems.
• Excellent financial acumen and performance management skills.
• Fluent English. Spanish is a strong plus.

Nice to have:

• Experience managing global tech platforms or marketplace partnerships.
• Exposure to multi-country European rollouts.
• Familiarity with AI-driven commerce or digital wallet ecosystems.

What do we offer?

- Joining a dynamic and agile company undergoing international expansion.

- Working in start-up mode with the support of the Santander Group.

- Competitive remuneration and attractive benefits package.

- Possibility of growth within the company and the Group.

- Collaborating on international projects in different countries.

- Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team!

Openbank / ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. 

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