Scaled Accounts Manager - Openbank Pay

Openbank Pay is the new checkout lending platform of the Santander Group. Openbank Pay makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe.

This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants.

Openbank Pay leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans. Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app.

Mission and responsibilities:

Openbank Pay is seeking a hands-on Scaled Accounts Manager to drive the operational and commercial execution of the Scaled Accounts merchant portfolio across Europe.

This role focuses on day-to-day performance management, merchant activation, optimization and coordination with internal teams to ensure efficient and profitable execution of the segment strategy.

The main tasks of this role will be the following:

Commercial Execution

• Execute acquisition, onboarding and activation initiatives for small merchants.
• Monitor merchant performance and implement corrective actions where needed.
• Support growth initiatives and campaign rollouts across the portfolio.

Operational Coordination

• Ensure smooth onboarding processes and coordination with Operations and Tech.
• Monitor SLA compliance and operational KPIs.
• Escalate and resolve execution bottlenecks.

Performance Monitoring

• Track volumes, margins, approval rates and risk indicators at merchant level.
• Support P&L monitoring for the segment.
• Prepare structured reporting for Director Scaled Accounts.

Process & Efficiency

• Contribute to automation and standardization initiatives.
• Identify process inefficiencies and propose improvements.
• Support documentation and playbook creation for repeatable execution.

To be successful in the role you must have:

• 6+ years of experience in commercial operations, merchant management or fintech partnerships.
• Strong operational mindset with ability to execute at pace.
• Good understanding of digital lending, payments or embedded finance.
• Analytical skills and KPI-driven approach.
• Fluent English.

Nice to have:

• Experience working with CRM or merchant performance tools.
• Exposure to pan-European merchant portfolios.
• Background in scalable commercial models.

What do we offer?

- Joining a dynamic and agile company undergoing international expansion.

- Working in start-up mode with the support of the Santander Group.

- Competitive remuneration and attractive benefits package.

- Possibility of growth within the company and the Group.

- Collaborating on international projects in different countries.

- Excellent work environment, social clubs and frequent events.

Would you like to grow with us? Join our team!

Openbank / ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. 

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