WHO WE LOOK FOR 🦄

We're looking for a Senior UX Researcher to join our Research and Design team. This role is remote and based in Italy, working closely with product teams across Europe and Canada.

As a Senior UXR, you will play a key role in product decision-making. Your focus will be helping teams build and maintain a shared understanding of our customers (both B2C and B2B) and the market, so they can make better, faster, and more confident product decisions.

You'll be embedded within Product groups - spanning retail technology solutions and our shopper-facing Marketplace experiences - partnering closely with Product Designers, Product Managers, and Engineers. You will own research end-to-end, act as a strategic leader, and have a real seat at the table when decisions are made.

We're looking for someone who is comfortable working in ambiguous spaces, who can identify the most important questions to answer, and who sees research as a way to move the product forward.

WHAT YOU WILL DO 🏄

• Own end-to-end UX research
  Plan and execute research across the full product lifecycle; from early discovery and concept exploration, through usability testing, to post-launch feedback and learning.
  
  
• Drive research strategy, not just execution
  Identify and prioritize research opportunities based on strategic impact, product risk, and business goals.
  
  
• Partner closely with product and design
  Work with Product Managers and Product Designers to test assumptions, shape hypotheses, and guide product direction.
  
  
• Translate stakeholder needs into clear research objectives
  Intake complex or vague questions and turn them into focused, actionable research plans.
  
  
• Maintain a strong, current point of view
  Stay on top of your domain by combining primary research, product analytics, and secondary research / market trends to support ongoing decision-making.
  
  
• Communicate insights with impact
  Share findings in clear, compelling ways that drive alignment and action across peers, managers, directors, and senior leaders.
  
  
• Enable research across the product team
  Support and guide Product Designers in running lightweight usability tests and small-scale research, helping build research confidence while maintaining quality standards.

WHAT YOU WILL NEED 🪄

• 5+ years of relevant experience in UX Research, Market Research, Consumer Research, or Consumer Insights;
  
  
• Strong expertise in qualitative research methods, including usability testing, interviews, diary studies, concept testing, and generative research;
  
  
• Experience leading and owning the full UX research pipeline - from stakeholder engagement and participant engagement, to insights communication;
  
  
• Proven track record of influencing product and business decisions through research;
  
  
• Experience with self-serve UX research platforms such as UserTesting, User Interviews, UserZoom, Maze, Dscout, etc;
  
  
• Strong ability to distill stakeholder needs into clear research objectives;
  
  
• Solid planning and organizational skills, with experience managing multiple priorities at once;
  
  
• Strong ownership mindset and proactive attitude: you are a self-starter who confidently drives initiatives forward and contributes directly to product and business decisions;
  
  
• Solid research judgement: you know how to select and apply the right research methods at the right time, balancing depth and speed to maximize real product impact;
  
  
• Full command of English (both written and spoken).

👉 At our company, we value diversity and actively encourage it - we believe a variety of perspectives and backgrounds makes us stronger. We focus on potential rather than on having a "perfect" CV. If this role excites you and you believe you could grow into it - even if you don't tick every single box in the requirements - we'd love to hear from you!

NICE TO HAVE  🎆

• Experience with quantitative research, including survey design and analysis;
• Familiarity with A/B testing and experimentation frameworks;
• Background in retail technology, e-commerce or SaaS products;
• Experience working with international, distributed product teams.

SALARY RANGE ⚖️ : €30,000 - €40,000

LOCATION 🌐 

While we have offices in Milan and Barcellona, you can benefit from our flexible hybrid model (full remote available), empowering you to work where you're most effective.

WHAT YOU WILL FIND AT SHOPFULLY 🤗

🌎 An opportunity to thrive in a rapidly scaling multinational company

🕶️ A vibrant, informal, and inclusive work environment

🧠 We champion autonomy, flexibility, and a hybrid work model, empowering you to own your work

📚 Access to learning opportunities and regular feedback sessions

🍓 Enjoy our central, modern offices featuring fresh snacks, coffee (including vegan options!), and ergonomic setups

🎉 Engage in meaningful team events: offsites, happy hours, company parties and celebrations that unite us beyond daily tasks

💻We provide all the necessary equipment for you to work effectively and set up your workspace, wherever you are

🧰 Benefit from additional country-specific advantages based on local contracts and practices

WHO WE ARE 💜 

We're a team of 450 people (and counting!), from 30 different nationalities. We're on a mission to innovate, and we believe the key to that is seeing the world through a variety of perspectives. That's why building a more diverse team, as well as bringing in even more talent, is so important for us.

TO FEEL AT HOME 🛋️ IN SHOPFULLY YOU NEED 🎯

• Progress Over Perfection: We move forward. Always. In a fast-moving world, speed with purpose beats certainty without action. Momentum matters-not for its own sake, but because it drives results.

• Clarity Through Transparency: We bring each other along. We work in teams, not silos. Transparency gives context, and context enables action. That means we share decisions early, publish work in progress, and document outcomes so others can learn, move faster, and build better.

• Learn Loudly: We grow by doing and by daring. Big bets unlock big breakthroughs. But real innovation demands risk, and risk always carries the possibility of failure. That's not a flaw. It's the price of ambition.

• Challenge with Empathy: We speak up, even when it's hard-because candor shows care, and leads to better outcomes. Listening deeply is how we grow. Disagreeing openly is how we build trust.

Always Build Better: We are builders-of products, systems, and ideas. But more than that, we are builders of better. Better has no finish line. It's a mindset.

If you choose to apply for this specific job position and submit your application, which may include personal data such as your identifying details, contact information, curriculum vitae, cover letter, professional qualifications, and/or employment history, please be informed that your data may be shared with our Affiliates*, including Offerista Group GmbH and Flipp Operations Inc. The aforementioned entities will act as joint controllers for the limited purpose of intra-group sharing related to the evaluation of candidates' applications. This means that your data may be processed by the Affiliate to assess your application and, if deemed suitable, to contact you regarding potential employment opportunities. However, please note that from the moment an Affiliate initiates direct contact with you and engages in any further processing of your personal data beyond the initial intra-group sharing for evaluation purposes, such Affiliate shall act as an independent data controller. In such cases, the processing of your personal data will be subject to the specific privacy policies that can be found here.

* Affiliates shall mean any entity that directly or indirectly controls, is controlled by or is under common control with ShopFully SpA and its Affiliates' subsidiaries, meaning any entity which is directly or indirectly controlled by the Affiliates.