The Team Leader is responsible for the day-to-day execution of sales performance within their team, ensuring the achievement of revenue targets, activity levels, and conversion goals. This role drives frontline execution by coaching sales representatives (SDR, AE and AM) managing pipeline discipline, and ensuring consistent performance across SMB EMEA Direct clients and Agency segments.

Responsibilities

• Manage a sales team working towards revenue targets, ensuring strong pipeline, activity levels, and conversion performance
• Support forecast preparation and identify opportunities to improve team performance and drive business growth
• Delegate tasks and set clear priorities aligned with sales targets and operational needs
• Oversee day-to-day sales execution, ensuring consistent performance and adherence to processes
• Monitor team performance across pipeline, conversion, and productivity metrics, reporting on results and improvement actions
• Identify skill gaps and provide coaching to improve sales execution and performance outcomes
• Listen to team members' feedback and resolve performance or operational issues impacting results
• Recognize high performance and drive accountability across the team
• Ensure adherence to sales processes, tools, and performance standards

Requirements

• BA/BS degree or equivalent practical experience
• Proven experience in sales, with readiness to take on team leadership responsibilities
• Strong people skills with the ability to coach, support, and influence performance
• Strong presentation, analytical, and problem-solving skills
• Passion for sales, technology, and digital environments, with a willingness to learn and develop
• C2 level of Italian
• Ability to speak and write English fluently and idiomatically (C2).
• Experience in advertising sales or digital sales environments
• Understanding of sales processes, performance metrics, and pipeline management
• A team player with strong leadership potential, analytical, and communication skills.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
• AI Proficiency: Understanding und leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automation
• Data Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital information

Benefits

• Full time position (39h per week, Monday to Friday)
• Permanent Contract.
• Competitive Salary.
• This is a Hybrid working model in Barcelona.
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Relocation support
• A permanent presence of coaches who will facilitate your personal and professional development
• Established career path to grow within the project
• Employment with the world's largest provider of contact center services
• Excellent work environment, great colleagues, social arrangements and personal development

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.