Purpose of the Role

As an Account Manager for Sales Ads Direct, you will be responsible for managing and growing a portfolio of small and medium-sized businesses advertising on our Client's platform. We are looking for a resilient, service-oriented professional who excels at building strong business relationships and delivering tailored digital advertising solutions to growing businesses. Your focus will be on retaining and expanding existing client relationships, maximising their investment and ensuring long-term satisfaction and revenue growth. If you have a proven account management track record, thrive in fast-paced environments, and can quickly earn client trust, this role is an excellent fit.

Key Responsibilities

• Manage a portfolio of SMB clients advertising on our Client's platform, serving as their primary point of contact and trusted advisor.
• Develop a deep understanding of each client's business goals, media objectives, and challenges, providing tailored advertising strategies that drive measurable results.
• Drive revenue growth by identifying upsell and cross-sell opportunities within the existing client portfolio, leveraging full suite of ad solutions.
• Conduct regular client meetings to review campaign performance, present data-driven insights, and continuously optimise advertising strategies.
• Work with performance targets and KPIs, consistently meeting or exceeding revenue and retention objectives.
• Build and nurture long-term relationships with SMB clients, ensuring high levels of satisfaction, loyalty, and continued investment.
• Deliver excellent customer service by addressing inquiries, resolving issues, and providing timely and effective solutions.
• Maintain accurate and up-to-date client information in Salesforce, including account activity, opportunities, and revenue forecasts.
• Adapt quickly to evolving client needs, platform updates, and shifting business priorities.

Requirements

• C2 level of Polish and C1 level of English (written and spoken).
• At least 18 months of proven experience in sales, account management, or a client-facing role, with the ability to quickly build rapport and drive client growth.
• Strong capability in creating and presenting digital advertising strategies tailored to small and medium-sized businesses.
• BA/BS degree preferred, or demonstrated career progression showing strong functional expertise.
• Expert Account Management: Proven track record of retaining and growing an SMB client portfolio, with strong consultative and influencing skills.
• Comprehensive Service Focus: Prior experience in complex customer service or account management, with a focus on issue resolution, client satisfaction, and process improvement.
• Resourceful Adaptation: Ability to quickly understand new business models, platform updates, and client challenges, adapting efficiently to evolving needs.
• Familiarity with digital advertising platforms (Pinterest Ads, Meta, Google Ads or similar) is a strong plus.
• Proficiency with Salesforce or other enterprise CRM systems.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

• Full-time (39 hours/week) hybrid position in Barcelona
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Continuous skill development and certifications. Specific sales training.
• Clear career growth opportunities supported by coaches and a motivating team environment.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.