About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline 🚄

Now Europe's number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Introducing Workplace at Trainline 👋

Our Workplace Team plays a key role in shaping the employee experience at Trainline - connecting people and places through thoughtfully curated spaces, events and services.

We're looking for someone who is organised, proactive and eager to learn, with a strong bias for action and a passion for delivering exceptional service.

Reporting to the UK Workplace Manager, you'll support the day-to-day running of our London office - from facilities and maintenance to events and employee experience. This is a varied, hands-on role where no two days are the same.

What you'll be doing 🚅

🧑‍🤝‍🧑 Employee Engagement

• Curate an inclusive, first-class workplace experience where employees feel safe, happy and productive

• Build strong relationships across teams, proactively gathering feedback to anticipate needs and deliver outstanding service

• Create and share engaging content on office updates, local information and upcoming events

• Support employees in using workplace amenities to maximise productivity

• Host weekly office tours as part of the new starter onboarding experience

• Plan and deliver internal events that promote connection and wellbeing, including setting up meeting rooms and event spaces

🏢 Building Operations

• Ensure the London office runs smoothly and efficiently on a day-to-day basis

• Conduct regular building walkthroughs to monitor cleanliness, maintenance issues (e.g. AC, lighting, equipment) and stock levels (e.g. stationery, drinks, snacks)

• Coordinate workplace vendors, including supporting contract management and on-site supervision

• Manage workplace helpdesk queries and Slack channels, ensuring timely resolution of employee requests

• Issue and track building access cards, including managing returns for leavers

• Handle incoming and outgoing mail, including courier coordination

• Provide a friendly and professional front-of-house experience, welcoming employees and guests and managing the visitor system

⚕️ Health & Safety

• Support the UK Workplace Manager in ensuring compliance with local health and safety regulations, including:

  • Display Screen Equipment (DSE) assessments

  • Risk assessments

  • Water testing

  • Fire safety and first aid

  • Appliance testing

  • Accident reporting and security alerts

  • Contractor risk assessments and method statements (RAMS)

• Maintain and update policies, documentation and procedures

• Promote workplace wellbeing and ergonomics through clear and helpful guidance

🚀 Other

• Identify and suggest opportunities for continuous improvement within the Workplace Team

• Support workplace projects and initiatives, including business cases and basic financial analysis

• Assist with administrative tasks such as purchase orders, invoices and budgeting

What we are looking for 🔍

• Previous experience in a workplace, facilities or similar operational role is highly desirable

• Fluent in English, with strong written and verbal communication skills

• Good financial and data literacy

• Excellent interpersonal and relationship-building skills

• Strong organisational, multitasking and problem-solving abilities

• A proactive mindset with a strong bias to action

• Ability to work full-time, 5 days per week on-site in our London office

• Flexibility to occasionally work outside standard hours or weekends

• Willingness to travel internationally on occasion

Nice to have:

• Knowledge of building infrastructure or a health & safety qualification

• Additional language skills (French, Spanish or Italian)

We know that great candidates don't always tick every box. If you're excited about the role and believe you could add value, we'd love to hear from you.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

• 💭 Think Big - We're building the future of rail

• ✔️ Own It - We focus on every customer, partner and journey

• 🤝 Travel Together - We're one team

• ♻️ Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!