Responsibilities: Support the Team Manager in driving and delivering projects for end users across the COO Division. Conduct end‑to‑end business analysis, including requirement gathering, feasibility and impact assessments, gap analysis, and preparation of Business Requirements Specifications (BRS). Work closely with IT, Platform Owners, Compliance, Product, Marketing, and external vendors to ensure smooth and aligned project delivery. Review and validate IT documentation (e.g., functional specifications, solution designs) to ensure accuracy and alignment with business needs. Participate in solution design discussions and provide recommendations on effective and scalable options. Lead User Acceptance Testing (UAT), including test scenario creation, execution, and defect management. Develop training materials and deliver user training to support system adoption and readiness. Coordinate rollout activities, including Implementation Verification Testing (IVT) and post‑launch support. Identify opportunities for process improvement and propose ideas to enhance efficiency and user experience. Qualifications: University degree in Business Administration, Statistics, Quantitative Analysis, Information Systems, or related disciplines. At least 5 years of proven experience in business analysis and project delivery within the insurance industry. Practical experience in project management. Strong understanding of operational processes and procedures. Solid knowledge of life insurance operations, products, and industry practices. Excellent written and verbal communication skills, with the ability to explain complex concepts clearly to non‑technical stakeholders. Resilient, proactive, and solution‑oriented, with strong skills in change management, stakeholder engagement, and conflict resolution. Strong analytical and problem‑solving abilities, with the capability to interpret data and generate actionable insights. Highly organized, self‑motivated, and able to work effectively both independently and as part of a team. Proficient in Microsoft Office, with strong skills in Excel, Word, and PowerPoint. Knowledge of SQL and Microsoft Power Platform is an advantage. About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.