Head of Customer Growth

Freepik is a global leader in visual content and AI-powered creativity, on a mission to democratize design and unlock creative potential at scale. With over 1 million monthly subscribers worldwide, we're not just building tools - we're redefining how individuals and enterprises create, scale, and innovate with AI.

We are entering a new phase of growth, where enterprise adoption and customer expansion are at the core of our strategy.

💫 Position Overview

We are looking for a Head of Customer Growth to lead and scale our global organization, driving revenue expansion, customer adoption, and long-term success across our enterprise client base.

This role brings together two critical functions:

• Enterprise Account Management, focused on revenue growth and value expansion.

• Customer Success, focused on adoption, retention, and customer outcomes.

Reporting directly to the CRO, you will be responsible for the entire customer lifecycle, from acquisition to expansion and retention, with a clear mandate: maximize customer value and drive Net Revenue Retention at scale.

🌏 The Opportunity

The creative industry is undergoing a massive transformation driven by AI. Traditional production models are being replaced by faster, more scalable, and cost-efficient workflows.

Freepik is at the forefront of this shift.

This role is an opportunity to define how enterprise customers adopt and scale AI-driven creativity - and to build the organization that makes that happen globally.

🙌 What You'll Do

• Define and execute a global customer growth strategy, aligned with company revenue goals.

• Lead and scale high-performing Account Management and Customer Success teams.

• Own key metrics including Net Revenue Retention (NRR), expansion revenue, and customer health.

• Implement and enforce best-in-class sales methodologies (e.g., MEDDPICC) across expansion motions.

• Build a data-driven operating model, partnering closely with RevOps to track performance, forecast growth, and optimize execution.

• Collaborate with Marketing on account-based strategies to drive expansion within key customers.

• Partner with Product to ensure customer feedback informs roadmap and drives adoption.

• Act as an executive sponsor for key accounts, engaging with C-level stakeholders to drive strategic partnerships.

• Build scalable processes, playbooks, and structures to support global growth.

💡 What We're Looking For

• Proven experience leading enterprise Sales and/or Customer Success organizations at scale.

• Strong track record of driving revenue growth, expansion, and retention in complex B2B environments.

• Deep expertise in enterprise sales methodologies (MEDDPICC, value-based selling, multithreading).

• Strategic mindset combined with strong execution capabilities - you operate comfortably at both levels.

• Data-driven leader with experience building metrics, forecasting models, and performance systems.

• Ability to engage and influence C-level stakeholders internally and externally.

• Experience in high-growth environments, with the ability to navigate ambiguity and scale teams quickly.

• Resilient, hands-on leader with strong ownership and accountability.

🔝 Why join Freepik

• Global position; can be based in the U.S. or Europe.

• Private health insurance fully covered for you and your family.

• Work alongside a world-class team of AI experts and creative technologists.

• 23 days of vacation + December 24th and 31st off.

• Your birthday off.

• Flexible work environment.

• Continuous learning and access to cutting-edge AI tools.

• Free access to Freepik premium products.