Qualifications

Be a part of a team where you will:

• Identify Operational  improvement opportunities: Analyze service performance data and conduct deep dives to uncover operational inefficiencies and service gaps in the Spanish market.

• Drive Strategic KRs: Identify new opportunities to improve main KRs, including contact ratio, rider satisfaction, cost savings and supply efficiency.

• Lead Optimization Projects: Execute projects aimed at improving rider support operations, including initiatives to reduce rider fraud, optimize contact reasons and improve service flows. 

• Develop Experience Processes: Create new agent experience processes specifically for the ES rider model and propose self-service improvements for HelpCenter flows.

• Work closely with Supply Ops and local operations teams to ensure rider support processes support fleet efficiency and comply with Spanish regulatory requirements. Represent Marketplace in operational forums and cross-functional meetings. 

• Scalability & Expansion: Contribute to the rollout and adaptation of new rider models or service processes in other markets when relevant.

Additional Information

You have:

• Strong Analytical Skills: Proven ability to perform independent queries and analyze operational data,  conduct deep dives and translate insights into practical operational improvements

• Experience: 2–4 years in project management, consulting or operations

• Project Management Expertise: Experience managing initiatives end to end, from identifying problems and validating hypotheses to executing solutions and tracking results.

• Stakeholder Management: Experience influencing without authority and coordinating across Supply, Legal, Product, and Local Ops teams.

• Problem-Solving & Compliance: Ability to ensure service operations remain compliant with market regulations while optimizing for efficiency.

• Soft Skills: High ownership, adaptability and a bias for action.

• Language: Fluent in  English and Spanish 

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

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