The challenge
We're looking for someone who enjoys solving day-to-day IT issues, keeping things running smoothly, and making life easier for everyone in the company - but who also wants to go one step further.
At its core, this role is part of the everyday reality of internal IT: supporting employees, preparing devices and accounts, managing access, and making sure workplace tools and systems work reliably. That part matters, and it will continue to matter.
But that's not the real ambition of the role.
What we're really looking for is someone who can take that hands-on understanding of internal IT and help us move it forward - making it simpler, smarter, more scalable, and less dependent on repetitive manual work. Someone who does not just solve issues as they come up, but who naturally questions friction, spots patterns, and wants to improve the way things work.
The direction of this role is clear: helping us evolve internal IT beyond reactive support and into a more modern, efficient, and forward-looking function. That means contributing to better processes, more automation, stronger integrations, and practical ways of using AI to support internal operations.
You'll work across workplace support, internal systems, infrastructure, and user operations, collaborating closely with IT, Security, People, and Operations. You'll help keep the day-to-day running well, while also helping shape what internal IT should look like next.

Requirements that are important for us
We're looking for someone with solid experience in internal IT support and workplace operations - someone who is comfortable being hands-on, enjoys helping users, and naturally looks for ways to simplify, improve, and scale how things work.

Relevant experience and expected outcomes:

• Proven experience in IT Support, Workplace, or similar roles managing internal IT environments.
• Hands-on experience supporting end users with hardware, software, workplace tools, and access-related issues.
• Strong knowledge of Windows operating systems and basic Linux administration.
• Experience working with Microsoft 365, Entra ID, and Intune.
• Good understanding of networking fundamentals and the ability to troubleshoot common connectivity issues.
• Experience managing user lifecycle processes, including onboarding, offboarding, permissions, and access control.
• Experience preparing and managing laptops, software, and workplace devices across their lifecycle.
• Experience maintaining IT asset inventory and keeping records accurate and up to date.
• Familiarity with endpoint security practices such as antivirus or antimalware, device protection, hardening, patching, and access control.
• Experience participating in IT projects related to infrastructure, security, operational improvements, or automation.
• Experience supporting audits, compliance activities, or security-related controls.
• Ability to identify recurring issues, operational friction, or manual work that could be improved or automated.
• Interest in scripting, process improvement, or automation in internal IT environments.
• Exposure to SSO, identity management, workplace integrations, or AI-assisted workflows is a plus.
• Experience with BYOD environments, meeting rooms, or equipment lifecycle operations is a plus.

Key skills and expected impact:

• Strong user-oriented mindset and attention to detail.
• A practical and proactive approach to solving problems and improving how things are done.
• Strong troubleshooting skills and good judgement when prioritising issues.
• Ability to manage time well and stay organised in a dynamic environment.
• Clear communication and strong collaboration across teams.
• Comfort switching between support tasks, operational work, and improvement initiatives.
• Ability to document processes clearly and keep technical information structured and usable.
• A mindset that looks beyond the immediate fix and thinks about how to reduce manual effort over time.
• Interest in helping internal IT become more scalable, efficient, and increasingly automation-driven.

Tools

• Microsoft 365, Intune, Entra ID
• Jira, Confluence
• Slack
• Active Directory
• PowerShell
• TeamViewer
• Zoiper
• Visual Studio Code
• GitLab
• Corporate applications, both internal and third-party SaaS platforms
• Remote support and device management tools
• Endpoint security and antimalware tools
• AI tools and LLM platforms such as Claude, Gemini, and similar technologies for automation, internal tooling, and experimentation