Head of AI Compliance (CX)

Madrid, Spain / Dublin, Ireland / Dubai - United Arab Emirates / Lisbon, Portugal / London, UKon_siteCompetitivoPublicado hace 12 díasDirector

🇬🇧Inglés requeridoDirector On_site Product management Customer experience Risk management Software project management Adaptability Problem solving

Revolut·Madrid, Spain / Dublin, Ireland / Dubai - United Arab Emirates / Lisbon, Portugal / London, UK

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Head of AI Compliance (CX)

Revolut

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About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 70+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Compliance team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to manage conduct risk.

We're looking for an experienced executive to join us as Head of Compliance and ensure compliance across AI-driven applications, customer communications, and marketing.

You'll sit within our Customer Experience department and be an integral part of our first line of defence, enabling faster alignment and execution within the regulatory landscape.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

Partnering with Product, Tech, and Growth teams to advise on AI regulations
Supporting new product launches and multi-market roll-outs for new customer experience features
Reviewing and approving customer communications and marketing materials
Owning post-launch product reviews, ensuring regulatory decisions are clear, documented, and defensible
Translating evolving regulation into actionable, product-ready requirements
Conducting horizon-scanning and supporting BAU compliance activities
Enabling the business by proposing pragmatic, compliant solutions that protect consumers while maintaining delivery velocity
Enhancing existing frameworks or developing new ones that remain consistent with regulatory requirements, ethical standards, internal policies, and risk appetite

What you'll need

Experience in AI and/or regulatory compliance
Expertise in interpreting and applying regulations within a business context
Experience in a top-tier bank, investment firm, crypto exchange, fast-growing technology company, or strategy consultancy
An excellent understanding of how compliance risk and business risk interact
Highly adaptable skills to work in a fast-paced, high-performance environment
The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
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• Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
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By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice