Principle Accountabilities

• Making daily vendor appointments and emailing daily the appointments to customer
• Ensures all appointments are approved by customer
• Ensures appointments scheduled have been received and follows up with vendors if there are any issues
• Ensures packing slips provided have the necessary information required, communicates with customer if information is missing
• Prioritize and consolidate shipments as required
• Communicate with clients via telephone and email daily
• Inputs receipts from purchase order
• Coordinates the ticket making process for the warehouse associates
• Prints the allocations required by the warehouse associates based on alerts
• Coordinates the MTM cross dock items, ensuring cartons are labelled to the correct stores and logging MTM's that arrive
• Ensuring ECOM team receives any customer requests or queries emailed and replies to emails once information is confirmed.
• Provides vendor compliance information to the customer
• Trouble shoots vendor issues that do not match purchase orders, incorrect colours, sizes, styles
• Assist warehouse manager and supervisor as requested.
• Other job duties as required.

Education & Work Experience Requirements

• Excellent communication skills in English for answering the phone, dealing with customers/clients and fellow employees.
• 2-5 years of customer service experience.
• Conflict resolution and problem-solving skills.
• Understanding of the various warehouse processes, including Ecom.
• Knowledge of general business computer software and aptitude to learn new software applications.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Customer focused
• Strong organization and multi-tasking skills
• Ability to communicate effectively, orally and in writing.

Working Conditions/Environment

• You will be required to do a variety of physical activities including standing, sitting and walking throughout the day
• May need to be stationary for an extended period of time.
• You may have to manage several projects at one time.
• Lots of natural light, ergonomic office equipment.