Customer Success Manager

SEAT / CUPRA

ValenciaPresencialCompetitivo

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SEAT / CUPRA

·Valencia

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Customer Success Manager

SEAT / CUPRA

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Build the Future of Data-Driven Mobility - from Barcelona

Volkswagen Group Services is excited to inform that Volkswagen Group Info Services AG and Volkswagen Digital:Hub are joining forces to create something new in Barcelona: a dedicated "GIS:Hub" with a clear focus on commercial B2B data business. This is more than a new innovative Hub. It is the start of a joint journey at the intersection of automotive expertise and digital innovation.

The GIS:Hub brings together the best of two worlds:
• Deep automotive and data expertise from Volkswagen Group Info Services.
• An agile, digital, hands-on environment from the Volkswagen Digital: Hub.

Together, we aim to advance the digital value creation across the entire vehicle life cycle.

Our culture:

We are looking for pioneers - people who are excited to build, shape and grow something from the ground up. People who enjoy taking ownership, contributing ideas and turning concepts into real products with measurable business value.
Our focus is on developing data-driven B2B products that create real impact for customers, partners and the Volkswagen ecosystem.

Where Automotive Meets Digital.

Responsibilities:

Build, maintain, and further develop long-term customer relationships
Onboard new customers and support them during the implementation of our data products
Analyze customer requirements and derive appropriate measures to optimize products and processes
Monitor the usage of our products and identify potential areas for improvement
Conduct review meetings, align on roadmaps, and ensure customer satisfaction throughout the entire lifecycle
Provide proactive consulting on the use of features, extensions, or optimization strategies
Work closely with Sales, Product Development, and Support
Manage and handle escalations

Requirements:

Completed degree in Business, Logistics, Mobility, or a comparable qualification
Experience in Customer Success Management or Account Management in the fleet management or SaaS environment
Strong communication and presentation skills
Analytical mindset with a structured, solution-oriented way of working
High customer orientation and enjoyment of advisory work
Technical understanding of software and telematics solutions
Very good command of German and English

Join us at GIS:HUB to advance your career in a role where your administrative skills will directly contribute to the success and smooth operation of our innovative projects.

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