Technical Senior Specialist 

Ebury São Paulo Office - Hybrid: 4 days in the office, 1 day working from home per week

We are seeking a talented Technical Senior Specialist to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business. 

What you'll do

• Troubleshoot and debug software and infrastructure issues raised by end-users of the software developed by our engineering teams;
• Verify and document bugs for tracking and escalation;
• Incident management, including managing communication with stakeholders and coordinating with development teams;
• Be an expert in Ebury's products;
• Work with the Software Engineering teams to establish support workflows and monitoring plans for new products and projects;
• Work with trusted vendors to solve service events;
• Collaborate with other software development engineers on process enhancements and code reviews;
• Collaborate with product teams to analyze feedback and report feature gaps;
• Analyse, scope and propose automations or software improvements identified from gaps in the product. 

What you'll need

• Experience providing L2 support in a tech-driven business environment;
• Proficient problem-solving skills and strong technical troubleshooting abilities;
• Familiar with AWS Cloud or Google Cloud;
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating Ability to ensure all related processes remain compliant and efficient based on best practices and industry standards;
• Ability to drive discussion across departments (Product, Engineering) to align process and best practices;
• Ability to drive continuous improvement of internal workflows;
• Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values Excellent communication skills in English;
• Valuable extra skills: Software development experience with Python or Go. Experience with Agile Methodologies and Continuous Integration. Understand common frontend languages such as HTML, CSS, JavaScript. Use tooling to manipulate data in PostgreSQL, Firestore. Knowledge of Spanish is a plus. Any leadership experience is a plus

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Rafaela Procópio

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

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