Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

This position will be dedicated to bluesign technologies. The bluesign system unites the entire textile value chain to reduce the impact on people and planet. Building on over 20 years of experience in the textile industry, we are a full-service solutions system with a focus on sustainability chemistry.

Job Description

The Application Support Specialist is a key member of the Information Technology (IT) team and serves as a critical link between end-users, IT Operations, and Software Development.

The role focuses on managing support requests, triaging and resolving incidents, ensuring operational stability, and maintaining accurate tracking of issues or bugs in internal systems. In this role, you will also take ownership of executing operational procedures, validating data, running reports, and continuously improving support processes.

The ideal candidate is a hands-on, analytical professional with strong problem-solving skills, a proactive mindset, and familiarity with databases and basic scripting. The Application Support Specialist reports to the Senior Program Manager (Head of Project Management and Business Analysis) and works closely with cross-functional IT teams.

Key Responsibilities:

• Provide 1st Line Support and triage incoming issues.
• Resolve most incidents independently; escalate complex cases when needed.
• Execute SQL queries, scripts, and procedures to validate data and troubleshoot issues.
• Run operational reports and monitor system performance.
• Maintain clear documentation of known issues, resolutions, and procedures.
• Improve support processes and contribute to operational efficiency.

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