Location: Warsaw, Poland

Department: OperationsEmployment Type: Full-timeWork format: Office presence at least 2 days per week

This role is responsible for day-to-day operational and employment compliance for the Polish entity and for supporting operational setup in new countries. Reporting to the Global Head of Operations, the position combines hands-on work with Polish labor law, operational research for new markets, and continuous improvement of internal processes and quality standards.

• Ensure ongoing compliance with Polish labor law and internal company policies

• Serve as the main point of contact for employees and managers on labor-law-related questions

• Manage employment documentation for Polish and foreign employees, including work permits and residence requirements

• Coordinate with external advisors, inspectors, and labor authorities when required

• Set up and maintain employment contracting processes for the Polish legal entity

• Research labor, operational, and regulatory requirements for new countries

• Document local requirements related to employment, payroll, benefits, and compliance

• Translate research into actionable recommendations for process localization, vendor selection, and compliance frameworks

• Monitor quality KPIs

• Conduct regular quality audits, identifying gaps, root causes, and corrective action plans

• Analyze performance trends and prepare operational reports with actionable insights

• Implement feedback loops between quality metrics and process improvement initiatives

• Design and document operational workflows in collaboration with Legal, Finance, and HR

• Map existing processes to identify inefficiencies and gaps

• Standardize core operational processes while allowing for local legal or market requirements

• Implement continuous improvement initiatives and track their effectiveness

• At least 5 years of experience in operations, HR operations, process management, or business operations

• Hands-on experience applying Polish labor law and interacting with relevant authorities

  Experience supporting operational activities across multiple countries

• Background in an international, fast-growing organization (IT or tech-adjacent preferred)

Skills & Competencies

• Capability to conduct structured market and regulatory research

• Strong command of data analysis and the ability to convert insights into actionable recommendations

• Proven capacity to manage multiple parallel initiatives and competing priorities

  Experience aligning global operational standards with local legal and operational requirements

• Demonstrated capability to work effectively with stakeholders across functions and cultures

• Ability to operate independently and ensure tasks are completed end-to-end

• Strong attention to detail combined with an understanding of broader operational objectives

• Adaptability to changing regulatory, organizational, and business priorities

• Effectiveness in both collaborative and self-directed work environments

• Strong command of written and spoken English

• Working proficiency in Polish is strongly preferred

• Advanced proficiency in Google Workspace (Docs, Sheets, Slides)

• Strong proficiency in spreadsheet-based analysis (formulas, data validation, reporting)

• Foundational knowledge of SQL is an advantage

Experience working with process mapping or visualization tools (e.g. Lucidchart, Miro, Figma)