Customer Insights & Analytics - Trainee

About the Role

We are looking for a motivated Trainee for Customer Insights & Analytics (CIA) Team to support the creation and validation of service performance reports for internal and customer stakeholders. This internship offers hands‑on experience with data analysis, Service Level Agreements (SLAs), enterprise reporting tools, and cross‑team collaboration in a global technology environment.

What You Will Do

• Assist in collecting, validating, and preparing data for SLA and operational reports.

• Support incident documentation and performance impact analysis.

• Contribute to reporting quality checks, template maintenance, and process improvements.

• Collaborate with Service Delivery Managers and technical teams to clarify data requirements.

• Learn and support basic use of tools such as Excel, Power BI, and monitoring platforms.

What We're Looking For

• Currently pursuing a Bachelor's degree in Computer Science, Data/Business Analytics, Engineering, Mathematics, or a related field.

• Basic Excel skills required; familiarity with SQL or Power BI is a plus.

• Strong analytical mindset, attention to detail, and eagerness to learn.

• Good communication and teamwork skills.

What You Will Gain

• Understanding of SLA concepts and service performance metrics.

• Experience with enterprise reporting, dashboards, and data validation practices.

• Exposure to global service operations and cross-functional collaboration.

• Practical skills that support future roles in analytics, service management, or reporting.

Eligibility Criteria & Program Details

This internship program is delivered in collaboration with Fundación Universidad Empresa (FUE) and is subject to the following requirements:

• Be under 30 years old at the internship start date

• Have completed the most recent academic qualification within the last 4 years

• Not have previously participated in a program managed by FUE

• Not have held an employment contract with Amadeus after completing their studies

• Hold one of the following academic qualifications:

  • Higher Vocational Training Diploma (Formación Profesional de Grado Superior)

  • Bachelor's Degree (completed) OR Master Degree (completed)

  • Degree pending only the Final Thesis, or Final Thesis plus a maximum of 9 ECTS credits

• This opportunity is particularly suitable for recent Bachelor's or Official Master's graduates with limited prior internship experience.

• Expected start date: May-June 2026. Candidates must be fully available to begin full-time during this period

• Working schedule: Monday to Friday, 35 hours per week

• Location: Madrid

• Hybrid model: 50% office-based, 50% remote

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.